1. Agreement to these Terms
These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "your") and SoTech Studio Ltd ("we", "us" or "our"), a company registered in England and Wales. They govern your use of the Thrivespace platform ("Platform"), including its website, app and related services.
By using the Platform you confirm that you have read and agree to these Terms. If you use the Platform for an organisation, you confirm that you have the authority to agree to them on its behalf.
If you do not agree with these Terms, you must not use the Platform.
2. Definitions
- "Platform" means the Thrivespace app, website and related services provided by SoTech Studio Ltd.
- "Customer" means the organisation that uses the Platform, on a trial or a Subscription.
- "Subscription" means the paid plan under which the Customer uses the Platform.
- "Authorised User" means a person the Customer has given access to the Platform.
- "Customer Data" means the data, content and files the Customer and its Authorised Users put into the Platform.
3. Accounts
Accounts are created by invitation from a Customer, or by us once we have approved a trial request. You must give accurate information and keep your sign-in details to yourself.
You agree to:
- Keep your password secure and not share it
- Tell us straight away if you think someone else has used your account
- Use one account per person
We may suspend an account if the information given for it turns out to be false.
4. Trials
We offer a free trial of 30 days. Trials are by request: we review each request and may decline one without giving a reason. A trial needs no payment details. Every part of the Platform is included during a trial.
5. Subscriptions and payment
Price
The price is per person, per month, and is shown on our pricing page. You can pay monthly or for a year in advance. Prices exclude VAT, which is added where it applies.
Who you pay for
You pay for each person in your workspace who is active or has been invited, with a minimum of five people. People you have suspended are not charged for.
Billing
Payment is taken in advance through our payment provider, Stripe. If the number of people in your workspace changes, the amount changes with it.
Price changes
We will tell you at least 30 days before a price change takes effect. If you do not want to continue at the new price, you can cancel before it starts.
Refunds
Payments are not refundable, except where the law requires a refund.
6. When a trial or Subscription ends
If a trial ends, or a Subscription ends or is not paid, the workspace keeps working for seven more days. After that it becomes read-only: you can still see your records but not change them. Nothing is deleted at this point. Paying for a Subscription restores full access.
7. Acceptable use
You must use the Platform lawfully and in line with these Terms. You must not:
- Break any law or regulation in using it
- Use it to send unsolicited advertising
- Try to get into parts of the Platform, other accounts or connected systems you have not been given access to
- Introduce viruses or other harmful code
- Interfere with or disrupt the Platform or the systems it runs on
- Store or share material that is unlawful, defamatory or obscene
- Copy, reverse engineer or decompile the Platform
- Resell the Platform without our written agreement
8. Intellectual property
The Platform, its design and its code belong to SoTech Studio Ltd and its licensors. These Terms give you the right to use the Platform, not to own any part of it.
Your data
Customer Data belongs to the Customer. You give us permission to store and process it only to provide the Platform to you.
9. Data protection
We handle personal data in line with our Privacy Policy and data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Where we process personal data for a Customer, our Data Processing Agreement applies and forms part of these Terms.
10. Availability
We work to keep the Platform available but cannot promise it will never be interrupted. It may be unavailable for:
- Planned maintenance, which we will tell you about in advance where we can
- Urgent fixes for security or serious faults
- Events outside our reasonable control
Live status is shown on our status page (opens in a new tab).
11. Support
Email support@thrivespace.space. We aim to reply within two working days. Support is available Monday to Friday, 9am to 5:30pm UK time, except public holidays in England and Wales.
12. Limitation of liability
To the fullest extent the law allows:
- The Platform is provided "as is" and "as available", without warranties of any kind
- We do not promise the Platform will be uninterrupted or free of errors
- Our total liability under these Terms is limited to the fees you paid us in the 12 months before the event that gave rise to the claim
- We are not liable for indirect or consequential loss, including loss of profit, data or business
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or for anything else that cannot be limited under English law.
13. Indemnity
You agree to cover our reasonable costs, including legal fees, arising from claims caused by:
- Your breach of these Terms
- Your breach of any law or of someone else's rights
- Customer Data that you put into the Platform
14. Ending the agreement
By you
An admin can cancel the Subscription at any time from the Billing page in the Platform. It ends at the close of the period you have already paid for, and section 6 then applies.
By us
We may end the agreement if you seriously break these Terms and do not put it right within 14 days of us telling you. We may also end it for any reason by giving you 30 days' notice, in which case we will refund any payment for the period after it ends.
Your data afterwards
For 30 days after the agreement ends you can ask us for a copy of your Customer Data. When you ask us to close your workspace, or once those 30 days have passed, we delete Customer Data from our systems. Backups that still hold it are replaced within 7 days.
15. Changes to these Terms
We may update these Terms. We will tell Customers about important changes before they take effect, by email or in the Platform, and the date at the top of this page shows when they last changed. If you keep using the Platform after a change takes effect, you accept the new Terms.
16. Governing law
These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Before going to court, both sides agree to try to settle any dispute by talking it through in good faith.
17. If part of these Terms is invalid
If a court finds part of these Terms invalid, the rest stays in force.
18. Entire agreement
These Terms, the Privacy Policy, the Data Processing Agreement and any order form we agree with you make up the whole agreement between you and SoTech Studio Ltd about the Platform.
19. Contact us
SoTech Studio Ltd
Email: hello@thrivespace.space